About · Felicia Nurmsen

I used to tell people not to disclose. Here's why I still might.

25 years building disability inclusion as a business strategy. Fortune 500 employers, measurable outcomes, authentic engagement.

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Strategist · Advisor · Keynote speaker

Felicia Nurmsen
This work is personal

The silence I inherited.

My paternal grandmother was Puerto Rican, did not speak English, was raising three children alone, and had significant mental illness. She was institutionalized for 8 years, given a lobotomy without permission, and sent home as "cured."

That generational injustice and the silence that followed shaped my mission: to build workplaces where mental health is supported, disability inclusion is expected, and no one is left behind because of who they are.

For years, I didn't disclose my own disability, even as I worked to open doors for others. Today, far too many people are still navigating systems that weren't built for them.

What I learned at scale

From the front lines.

My business case for inclusion was forged on the front lines. As a senior leader in high-volume contact centers and staffing, I led teams responsible for hiring hundreds at scale. Traditional pipelines were not enough, so my teams and I challenged the system. We turned inclusion from a value into a strategy.

That work moved thousands of people with disabilities into competitive integrated employment, while equipping companies to build inclusive cultures that drive performance. I have seen the business value of disability inclusion firsthand, and I continue to share what I learned, including the hard lessons, so other organizations can do the same.

Felicia is always informed, articulate, and prepared … an energetic forward thinker who consistently drives outcomes and promotes the value of ability.
Director, Workforce Integration · Mass General Brigham
My intent
My intent isn't to stay with you forever. I'm here to transfer capability, not create dependency.
Where I serve

Board service.

Twenty-plus years on advisory boards and national task forces including:

  • U.S. Center for Advanced ManufacturingWorkforce Steering Committee
  • American Heart AssociationDiversity Business Council
  • National Association of Colleges & EmployersDisability Employment Task Force
  • U.S. Department of Labor Office of Disability Employment PolicyCircle of Champions
  • Massachusetts Rehabilitation CommissionCommissioners Board of Business Advisors
  • University of Massachusetts Medical School Center for Health Policy and ResearchWork Without Limits Business Advisory Council
  • Massachusetts Workforce Investment BoardYouth Employment Committee
  • Quinsigamond Community CollegeBusiness and Technology Division Advisory Council
Work with me

Ready when you are.

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Newsletter

Loud & Clear

What's really happening in disability inclusion, and what to do about it.

My straight-talk newsletter, landing in your inbox: where disability inclusion actually stands right now, the moves that work, and how I can help. No jargon, no corporate gloss.