“I used to tell people not to disclose.
Here’s why I still might.”
My commitment to this work is deeply personal.
My paternal grandmother was institutionalized without consent—during an era when mental illness was met with fear, stigma, and forced separation from family. That generational injustice—and the silence that followed—shaped my lifelong mission: to build workplaces where mental health is supported, disability inclusion is expected, and no one is left behind because of who they are.
For years, I didn’t disclose my own disability—even as I worked to open doors for others. And today, far too many people are still navigating systems that weren’t built for them.
My business case for inclusion was forged on the front lines. As a senior leader in high-volume contact centers and staffing, I led teams responsible for hiring hundreds at scale. Traditional pipelines weren’t enough—so my teams and I challenged the system. We turned inclusion from a value into a strategy.
This work has helped thousands of people with disabilities secure competitive, integrated employment, while equipping companies to build inclusive cultures that drive performance. I’ve seen the business value of disability inclusion—and I continue to share my experience, insight, and the lessons learned (including the hard ones) to help others do the same.
I worked with Felicia in her capacity as a consultant and trainer on the topic of disability inclusion. Felicia is insightful, a true subject matter expert, and offers great support and guidance. Her facilitation and training skills are top notch. She engages everyone in the room, whether in training or in a meeting. Highly recommend Felicia for any organization!
Director, Talent Development and Performance
Mapfre
My Approach:
A Truth-Telling Approach to Inclusion
What I bring is a no-nonsense, truth-driven approach—designed to meet your organization where it is, and help you move forward with clarity, purpose, and measurable impact.
Inclusion Strategy That Drives Business Results
I align every engagement with business performance, leadership accountability, and cultural transformation. Because inclusion without outcomes isn’t inclusion—it’s a brochure.
Lived Experience, Executive Expertise
I’ve spent 20+ years inside the systems we’re trying to change—leading employer strategy, enterprise-wide implementation of inclusive policies and practices, and national initiatives that turn intention into impact. I carry both data and dignity into the work.
Real Tools. Real Change.
Whether I’m delivering a keynote, advising executives, or training teams through PeoplePotential, I leave people equipped—not just inspired.
If you’re ready for real talk, real tools, and real results—I’d be honored to work with you.